Microsoft Teams Direct Routing
Microsoft Teams Direct Routing enables enterprises to connect their Teams deployment and contact centers or legacy voice platforms to the PSTN or SIP trunk providers via a certified session border controller (SBC).
Customers implementing Teams Direct Routing can either use their Service Provider's SIP Trunk or IP-PBX or they can adopt a bring-your-own-carrier (BYOC) approach to benefit from existing customer-carrier agreements. It also facilitates co-existence with legacy voice, UC and Contact Center platforms as enterprises migrate to cloud-based solutions. Once onboarded, you can perform actions on your M365 tenant from Live Platform such as:
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Apply Teams Calling policies to individual M365 tenant users |
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Configure Online Voice Routing Policies |
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Apply LifeCycle Management templates to Azure Security groups |
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Add new SIP Connections to SIP trunk or IP-PBX |
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Manage LBR Network topology |
To view video tutorials on AudioCodes Microsoft Teams Direct Routing service, click here.
The figure below illustrates the Live Platform topology.
See the following: